News & Events

29th June Venue - K.R. Mangalam University

Faculty Seminar on Customer Satisfaction in Hospitality Industry

School of Hotel Management and Catering Technology organized a faculty seminar on “Customer Satisfaction in hospital industry” on 29th June 2022. The objective of this seminar was to understand and explain the importance of customer satisfaction and to show the importance of direct engagement of management with customers and the importance of Review/ Feedback/ Reward. The key objectives of organizing this seminar were:

  1.   To find out the best possible way to reach customers without middlemen
  2.  To immediately resolve customer queries/complaints
  3.  To increase more engagement of customers with hospitality providers
  4.   To suggest a reward facility on feedback for more customer satisfaction and quality improvement


The faculties discussed the current trends in hospitality customer satisfaction and came to the conclusion that the best way to achieve customer satisfaction should be taken into consideration to resolve guest complaints. Happy customers are loyal customers. Not only is it important for hospitality to provide stellar service, but awesome products as well. They should make it a point to be on the fast track for keeping up with trends that customers may follow such as building personal assistance services for traveling customers or making special concessions for avid repeat consumers.