Job Category: Non - Faculty
Job Type: Full Time
Required Experience: 4-7 Years
Job Location: Gurugram
Job Description – Training Operations Manager
Position: Training Operations Manager
Location: KR Mangalam University, Sohna Road, Gurgaon
Reports to: Director
About the Role
KR Mangalam University is looking for a Training Operations Manager to manage and streamline the operations of our 20-member training team. This role ensures seamless execution of training programs, manages classroom operations, monitors trainer performance, and delivers data-driven insights to leadership. You will act as the operational backbone of the training function, enabling trainers to focus on delivering high-quality learning.
Key Responsibilities
• Operational Oversight
• Manage training calendars, session scheduling, and classroom/venue logistics.
• Track trainer and trainee attendance accurately.
• Coordinate trainer availability, leave management, and workload balancing.
• Quality & Class Observations
• Conduct structured classroom observations.
• Maintain and monitor training quality benchmarks.
• Share actionable feedback and escalate persistent issues to the Director.
• KPI & Performance Tracking
• Track and report trainer KPIs (sessions delivered, learner feedback, completion rates).
• Consolidate participant evaluations into structured reports.
• Support continuous improvement plans for trainers.
• Data & Reporting
• Prepare weekly/monthly dashboards on attendance, KPIs, and training quality.
• Provide insights and recommendations to the Director for decision-making.
• Team & Process Support
• Streamline processes and implement operational best practices.
• Maintain organized digital repositories of training materials and records.
• Coordinate with other departments for smooth training execution.
Requirements
• Bachelor’s degree in Management, Education, or related discipline (Master’s preferred).
• 4–7 years of experience in training operations, L&D management, or academic administration.
• Excellent organizational and process management skills.
• Proficiency in Excel/Google Sheets and reporting tools.
• Strong interpersonal and communication skills, with the ability to balance quality control and trainer engagement.
