Timeliness of Grievance Redressal
Complaint received from an online portal where any aggrieved student may apply seeking redressal of grievance to Students’ Grievance Redressal Committee for resolution. The complaint will be acknowledged within 1 day, and a committee or equivalent authority shall address the complaint within 3 days and process the grievance related to the concerned department. The complaint will be resolved within 10 days from the receipt of the complaint on the online portal or complaints in physical mode. In case, any complaint is not resolved in the stipulated time, it would be escalated to Higher Authorities (Registrar/Vice Chancellor) for further action and resolution