Dr. Anjana Singh

Dr. Anjana Singh has over 18 years of cumulative experience in the hospitality industry and academia, with almost 15 years in academia and 3 years in hotel operations. Her area of expertise is Revenue management and Hospitality Operations and she strengthens the same through Research, Teaching, Consultancy, and Training. She has co-authored more than 30 research papers that have been published in national and international journals and presented several papers in conferences including the ones at IIT-Delhi; IMT Gaziabad; Services Conference by Pennsylvania State Univ and Virginia Tech University (USA).

She has held various operations and decision-making positions with some of the major players of the hospitality industry – Taj Groups of Hotels, Hyatt Regency, and The Imperial, New Delhi, India.
She holds an All India First Position in the Annual examination for M.Sc. Hospitality Administration and has also been awarded a Gold Medal and Certificate of Excellence from the Ministry of Tourism. She was guest editor to the special issue of an international journal “Worldwide Hospitality and Tourism Theme – 2021” published by Emerald and Assistant Editor of the Journal of Services Research, an International Journal of Vedatya Institute Gurgaon. She is currently working on the book in an area of Revenue Management.

• PhD IGNOU in area of Revenue Management
• MSc (Hospitality Administration), IHM Pusa, Delhi
• Post Graduate diploma in Training and Development, ISTD, New Delhi
• BA, Delhi University
• Diploma in Hotel Management, IHM Mumbai

18 Years

Books:

• Anjana Singh and Bandana Rai (2014), “Conception of Sustainable Accommodation Practices in Hotel For Tomorrow: in Jauahari, V. (2014) for the book, “Managing Sustainability in the Hospitality and Tourism Industry: Paradigms and Directions for the Future”, Apple Academic Press.
• Anjana Singh (2010), “Media and Entertainment- Effects and Recovery of Economic Slow Down” in Gupta, Om and Sharma, Sudesh( eds.), Media and Communication Research: Changing Paradigm, Gyan Publishers, New Delhi.

• Best Commended Paper- Literary Award from Emerald Publication in 2020
• Gold Medal from Ministry of Tourism in 2006
• Has been awarded second and third prize for Case Studies by Emerald Publication

• Singh, Anjana and Kaushal, Arvind (2015) An unstructured approach to RM in Railways: A special case of premium passengers trains in India proceedings of the 9th International Conference on Services Management organized by Virginia Tech University, Oxford Brookes University and Vedatya Institute on November 28-30, 2015, USA
• Singh, Anjana and Munjal, Sandeep (2013) “Emerging revenue management practices and its challenges: Indian luxury hotelier’s perspective proceedings of the International conference on Global Competitiveness and Corporate Governance Imperatives in Emerging Economies which is being organized by Ansal University (School of Management studies) on February 15-16, 2013
• Singh, Anjana, and Rishi, Meghna (2011) “Corporate Social Responsibility in the Indian private Hospital Industry” proceedings of the 5th International Conference on Services Management organized by IIMT, Oxford Brookes University (UK) and Penn State University ( USA) on May 19-21, 2011 in New Delhi.
• Shukla, Rati and Singh, Anjana (2011) Emerging Technologies in Eye Sight Correction : Customers Perspective proceedings of the 5th International Conference on Services Management organized by IIMT, Oxford Brookes University (UK) and Penn State University ( USA) on May 19-21, 2011 in New Delhi.
• Rishi, Meghna and Singh, Anjana (2011)“Innovations in Mobile Application: Emerging Trends” proceedings of the first International Conference on Computing Business Applications and Legal issues organised by IMT Ghaziabad and Winona State University, USA on March 3-4, 2011 in New Delhi.
• Rishi, Meghna and Singh, Anjana (2011) “Fostering students’ wholesome learning experience: The use of unique pedagogical tools proceedings of the national conference on ‘Excellence in Higher Education’, which is being organised by IIT Delhi (Department of Management Studies), on April 1-3, 2011 in New Delhi
• Singh, Anjana and Dutta Kirti,(2009) “Hospitality Internships: Analysis for United Kingdom and India” proceedings of the 4th International Conference on Services Management by Oxford Brookes University, Pennsylvania State University, USA and IIMT on 8th – 9th May, 2009 in Oxford.

• Singh, A. and Munjal, S. (2021), “How is the hospitality and tourism industry in India responding to the dynamic digital era”, Emerald Publication, Volume 2, Issue, 2
• Singh, A. and Munjal, S. (2021) “Going digital is the only way forward for the Indian Hospitality and Tourism Industry, Emerald Publication, Volume 2, Issue, 2
• Singh, A. and Jaykumar, P. (2019) ‘on the Road to consensus: Key Soft Skills required for Youth Employment in Service Sector’ to be published in Worldwide Hospitality and Tourism Themes
• Singh, A. (2018) ‘Dynamics and Trends of service Sector in 21st century’ – A white paper, Journal of Services Research, vol 18, issue 1
• Singh, A. (2017) ‘Hotel Revenue Management: an Analysis of the Impact of Familiarity and Information on customer’s Perceptions of Fairness is being published in Journal of Hospitality and Tourism Systems, Vol. 10, No. 1
• Singh, A. (2016) ‘competing profitably with other hotels: The role of Revenue Management as a Strategy’, Munjal, S and Bhushan, S, (eds) Indian Hospitality Industry: Dynamics and Future Trends, Published by Apple Academic Press, New Jersey, USA
• Singh, A. and Manaktola, K. (2016) Driving value through pricing: Strategies adopted by managers in price sensitive and fierce competitive markets’, Jauhari, V.(eds), Hospitality Marketing and Consumer Behavior: creating Memorable Experiences, New York, Springer, USA
• Singh, A. and Rai, B. (2014) conception of Sustainable Accommodation Practices in Hotel For Tomorrow: in Jauahari, V. (2014) for the book, “Managing Sustainability in the Hospitality and Tourism Industry: Paradigms and Directions for the Future”, Apple Academic Press, Inc., USA
• Rishi Meghna and Singh Anjana (2013), ‘Corporate Social Responsibility Initiatives in India: A Case on Fortis HealthCare’ in Jha VS, Sharma D, Mishra M and Rishi M (2013) (Compilers), Business Ethics and Corporate Governance, Tata Mc GrawHill, India, pp347-364
• Singh Anjana and Munjal, Sandeep (2012) Global Issues and Concerns in Technology decisions: Hotel operator’s Perspective, to be published in Worldwide Hospitality and Tourism Themes International Journal- Emerald Insight, Volume 4, Number 2
• Rishi, Meghna and Singh, Anjana (2011) “Synergy between ISA and manual auditing practices at Jain Chowdhary & Company, India”, Emerald Emerging case study collection, Vol1
• Rishi, Meghna and Singh, Anjana (2011) “Corporate Governance and International Best Practices: The case of Satyam, Journal of Services Research, Volume 11, Number 1, 121-142
• Singh, Anjana, Rishi, Meghna and Shukla, Rati (2011) “Green management and environmental sustainability: a case of ITC Green Center”, Emerald Emerging case study collection, Vol1
• Rishi, Meghna, Singh, Anjana and Shukla, Rati (2010), “Confluence of Technology and Commercial factors at ISKCON temple: Reflections on customer experience” published in Worldwide Hospitality and Tourism Themes International Journal- Emerald Insight) volume 2 (5), pp. 539-553
• Singh, Anjana and Dutta, Kirti (2009), Hospitality Internship Placements: Analysis for the United Kingdom and India’ published in Journal of Services Research, volume 10 (1), pp 85-99.