Ms. Ritu Chawla Mathur

With a diverse range of practical hospitality experience, in a career spanning 25 years, with almost two decades in the field of hard-core hotel (Operations) management, Ritu has made steady contributions in various capacities, in hotels of different sizes (88 rooms – 580 rooms) and brands (Taj & Marriott) across Leisure, Business and Luxury hotels, which has equipped Ritu with the industry hardened skills. Her technical domain knowledge in the Rooms Division, forte in Customer Experience Management, and well-honed leadership skills in an all-encompassing role of general management had led her to be one of the youngest GMs of her time with the Taj Group of Hotels. Before taking up a consultancy role, she was the GM with Marriott International, where she was responsible for all pre-opening activities planning, Manpower deployment, Sales and marketing strategies, Operational supply procurements and Service delivery design for the Courtyard by Marriott, Pune.